Terms of Service

Bridge The Gap Vending Services

Effective Date: November 5, 2025
Last Updated: November 5, 2025

1. ACCEPTANCE OF TERMS

Welcome to Bridge The Gap Vending Services. These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "Customer") and Bridge The Gap Enterprises LLC ("we," "us," "our," or "Bridge The Gap") governing your use of our website at bridgethegapvending.com (the "Site") and our vending machine services (the "Services").

BY ACCESSING OR USING OUR SITE OR SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS. If you do not agree to these Terms, you may not access or use our Site or Services.

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our Site and updating the "Last Updated" date. Your continued use of our Site or Services after such changes constitutes acceptance of the modified Terms.

2. DESCRIPTION OF SERVICES

Bridge The Gap provides full-service vending machine solutions, including:

2.1 Services Offered

Installation of vending machines at customer locations
Regular restocking and inventory management
Maintenance and repair of vending machines
Product selection and customization
24/7 customer support for machine issues and refunds
Removal of machines upon service termination

2.2 Service Areas

Our Services are currently available in:

North Carolina
Virginia

We reserve the right to expand or limit our service areas at any time without notice.

2.3 Equipment Ownership

All vending machines, equipment, and inventory remain the property of Bridge The Gap Enterprises LLC at all times. Customers do not acquire any ownership rights to the equipment or products.

3. ELIGIBILITY

3.1 General Requirements

To use our Services, you must:

Be at least 18 years of age
Have the legal authority to enter into binding contracts
Represent a business, organization, or entity with appropriate authority
Have a suitable location that meets our minimum requirements (typically 40+ employees or equivalent foot traffic)
Be located within our service areas (North Carolina or Virginia)

3.2 Business Customers

If you are entering into this agreement on behalf of a business or organization, you represent and warrant that you have the authority to bind that entity to these Terms.

4. SERVICE AGREEMENTS

4.1 Quote Process

Customers submit a quote request through our Site or by contacting us directly
Bridge The Gap will review the request and schedule a consultation
We will assess your location and provide a customized service proposal
Upon acceptance, a formal Service Agreement will be executed

4.2 Service Agreement Terms

Service Agreements outline specific terms for your location including machine types, product selections, placement, and responsibilities
Service Agreements are separate from and supplement these Terms of Service
In the event of any conflict between the Service Agreement and these Terms, the Service Agreement shall prevail for matters specifically addressed in the Service Agreement

4.3 No Minimum Contract Term

Currently, there is no minimum contract term required for our Services. However, we reserve the right to implement minimum terms in the future with appropriate notice to existing customers.

5. CUSTOMER RESPONSIBILITIES

5.1 Location Requirements

As a Customer, you agree to:

Provide a suitable, secure indoor location for vending machine(s)
Ensure adequate space (minimum 4-6 inches clearance from walls for ventilation)
Provide access to a standard 3-prong electrical outlet (115 volts, 10-12 amps)
Maintain a climate-controlled environment when required
Ensure the location is accessible to our service personnel during business hours
Notify us promptly of any changes to location access or operating hours

5.2 Equipment Care

You agree to:

Use the vending machines only for their intended purpose
Not tamper with, modify, or attempt to repair equipment
Protect equipment from vandalism and damage to the extent reasonably possible
Report any malfunctions, damage, or issues promptly
Not relocate machines without prior written consent from Bridge The Gap
Keep the area around machines clean and accessible

5.3 Security

You agree to:

Provide reasonable security for the equipment
Notify us immediately of any theft, vandalism, or significant damage
Cooperate with any investigations related to equipment damage or theft

6. PRICING AND PAYMENT

6.1 Free Service Model

Our standard full-service vending program is provided at no cost to qualifying customers. This includes:

Machine installation (no fee)
Regular restocking (no fee)
Maintenance and repairs (no fee)
Machine removal (no fee)

6.2 Product Pricing

Vending machine product prices are set by Bridge The Gap
We reserve the right to adjust product prices at any time
Revenue from product sales belongs to Bridge The Gap

6.3 Customer Refunds

Customers who lose money due to machine malfunction are entitled to refunds
Refund requests should be reported through our customer service channels
Refunds are generally processed within 7 business days
We reserve the right to verify refund requests and may deny fraudulent claims

6.4 Alternative Service Models

In some cases, alternative service arrangements may be available (such as revenue sharing, leasing, or purchase). Such arrangements will be specified in a separate Service Agreement.

7. LIABILITY AND DAMAGES

7.1 Bridge The Gap Liability

We are responsible for:

Machine malfunctions under normal operating conditions
Defective or expired products (we will replace free of charge and refund affected customers)
Repairs and maintenance needed due to normal wear and tear
Equipment failures not caused by customer negligence or third-party actions

7.2 Customer Liability

Customers and/or the location signing the Service Agreement are liable for:

Damage caused by misuse, abuse, or tampering with equipment
Damage caused by failure to provide appropriate operating environment
Theft or vandalism when reasonable security measures were not taken
Damage caused by customer's employees, contractors, or invitees
Costs associated with relocating machines without prior authorization
Any breach of these Terms or the Service Agreement

7.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

Bridge The Gap shall not be liable for any indirect, incidental, special, consequential, or punitive damages
Our total liability for any claim arising from or related to our Services shall not exceed the total amount paid by customer for services in the 12 months preceding the claim (or $1,000 if services are provided at no cost)
We are not liable for losses resulting from service interruptions, product shortages, or equipment downtime

7.4 Indemnification

Customer agrees to indemnify, defend, and hold harmless Bridge The Gap, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from:

Customer's breach of these Terms or any Service Agreement
Customer's negligence or willful misconduct
Third-party claims related to equipment damage caused by Customer
Violations of applicable laws or regulations by Customer

8. SERVICE MODIFICATIONS AND TERMINATION

8.1 Modifications to Service

We reserve the right to:

Modify product offerings and selections
Adjust restocking schedules based on sales volume
Upgrade or replace equipment at our discretion
Change operating procedures with reasonable notice

8.2 Termination by Customer

Customers may terminate service by:

Providing written notice to Bridge The Gap at admin@bridgethegapbtg.org
Currently, no advance notice period is required, but we appreciate reasonable notice to schedule machine removal
Ensuring equipment is accessible for removal
Settling any outstanding disputes or liabilities

8.3 Termination by Bridge The Gap

We reserve the right to terminate service immediately or with notice if:

Customer breaches these Terms or the Service Agreement
The location no longer meets minimum requirements (e.g., reduced employee count)
Equipment is being damaged, misused, or tampered with
Sales volume does not justify continued service
Customer fails to provide reasonable access for restocking and maintenance
Customer engages in fraudulent or illegal activities

8.4 Effect of Termination

Upon termination:

Bridge The Gap will schedule equipment removal within reasonable timeframe
Customer must ensure equipment access for removal
Any outstanding liabilities or damages must be settled
Customer data will be handled according to our Privacy Policy

9. INTELLECTUAL PROPERTY

9.1 Bridge The Gap Property

All content on our Site, including text, graphics, logos, images, software, and other materials, is the property of Bridge The Gap Enterprises LLC or its licensors and is protected by copyright, trademark, and other intellectual property laws.

9.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our Site for personal or business purposes related to our Services. You may not:

Copy, modify, distribute, or reproduce any content without permission
Use our trademarks, logos, or branding without written consent
Reverse engineer or attempt to extract source code from our Site
Use automated systems or bots to access our Site

9.3 Trademarks

"Bridge The Gap," "Bridge The Gap Vending," and associated logos are trademarks of Bridge The Gap Enterprises LLC. Unauthorized use is prohibited.

10. WEBSITE USE

10.1 Acceptable Use

You agree not to:

Use our Site for any unlawful purpose
Submit false, misleading, or fraudulent information
Attempt to gain unauthorized access to our systems
Interfere with the operation of our Site
Upload malicious code, viruses, or harmful content
Harass, threaten, or abuse our staff or other users
Scrape, mine, or collect data from our Site using automated means

10.2 User Submissions

By submitting information through our quote request form or other communications:

You grant us permission to use that information as described in our Privacy Policy
You represent that your submission is accurate and truthful
You understand we may contact you regarding your submission

10.3 Site Availability

We strive to maintain Site availability but do not guarantee:

Uninterrupted or error-free operation
That defects will be corrected
That the Site is free from viruses or harmful components

We reserve the right to modify, suspend, or discontinue any aspect of our Site at any time.

11. PRODUCT QUALITY AND SAFETY

11.1 Product Standards

We are committed to providing quality products and will:

Monitor product expiration dates and rotate inventory
Replace expired or defective products promptly
Provide refunds for defective products purchased by customers
Maintain machines in clean, sanitary condition

11.2 Allergens and Dietary Information

Product packaging contains manufacturer allergen and ingredient information
We are not responsible for individual allergic reactions or dietary restrictions
Customers should read product labels carefully before consumption

11.3 Product Complaints

To report product quality issues:

Contact us immediately at admin@bridgethegapbtg.org or by phone
Provide details including product name, location, date of purchase, and issue description
We will investigate and respond within 2 business days

12. PRIVACY AND DATA PROTECTION

Your use of our Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and protect your information.

13. DISPUTE RESOLUTION

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law provisions.

13.2 Jurisdiction and Venue

Any legal action or proceeding arising out of or relating to these Terms or our Services shall be brought exclusively in the state or federal courts located in Wake County, North Carolina. You consent to the personal jurisdiction of these courts.

13.3 Informal Resolution

Before filing any formal claim, you agree to contact us at admin@bridgethegapbtg.org to attempt to resolve the dispute informally. We will attempt to resolve disputes in good faith within 30 days.

13.4 Time Limitation

Any claim or cause of action arising from or related to these Terms or our Services must be filed within one (1) year after the claim or cause of action arose, or it will be permanently barred.

13.5 No Class Actions

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

14. FORCE MAJEURE

Bridge The Gap shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

Acts of God (natural disasters, severe weather)
War, terrorism, civil unrest
Government actions or regulations
Labor disputes or strikes
Supply chain disruptions
Pandemics or public health emergencies
Utility failures or infrastructure problems

During such events, our obligations will be suspended for the duration of the force majeure event.

15. MISCELLANEOUS PROVISIONS

15.1 Entire Agreement

These Terms, together with any Service Agreement and our Privacy Policy, constitute the entire agreement between you and Bridge The Gap regarding our Services and supersede all prior agreements and understandings.

15.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

15.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

15.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms at any time without notice.

15.5 No Third-Party Beneficiaries

These Terms are for the benefit of Bridge The Gap and you only, and do not create any third-party beneficiary rights.

15.6 Survival

Provisions that by their nature should survive termination (including liability limitations, indemnification, and dispute resolution) shall survive termination of these Terms.

15.7 Headings

Section headings are for convenience only and do not affect the interpretation of these Terms.

15.8 Electronic Communications

You consent to receive communications from us electronically, including emails and notices posted on our Site. You agree that electronic communications satisfy any legal requirement that communications be in writing.

16. COMPLIANCE WITH LAWS

16.1 Your Compliance

You agree to comply with all applicable federal, state, and local laws and regulations in connection with your use of our Services.

16.2 Our Compliance

We will operate our business in compliance with applicable laws and regulations, including:

Food safety and sanitation requirements
Employment and labor laws
Tax laws and reporting requirements
Consumer protection laws

17. INSURANCE

Bridge The Gap maintains appropriate insurance coverage for our business operations. Customers are responsible for their own insurance coverage for their locations and properties.

18. NOTICES

18.1 Notices to Bridge The Gap

All notices to Bridge The Gap must be sent to:

Bridge The Gap Enterprises LLC
P.O. Box 99657
Raleigh, NC 27624
Email: admin@bridgethegapbtg.org

18.2 Notices to You

We may provide notices to you:

By email to the address you provided
By posting on our Site
By mail to the address in your Service Agreement
By other reasonable means

Notices are effective upon sending (email) or posting (Site).

19. FEEDBACK AND SUGGESTIONS

We welcome your feedback and suggestions about our Services. By submitting feedback, you grant us the right to use that feedback without compensation or obligation to you. We may use suggestions to improve our Services without any restrictions.

20. QUESTIONS AND CONTACT INFORMATION

If you have questions about these Terms of Service, please contact us:

Bridge The Gap Enterprises LLC
P.O. Box 99657
Raleigh, NC 27624

Email: admin@bridgethegapbtg.org
Website: bridgethegapvending.com

We will respond to inquiries within 2-3 business days.

21. ACKNOWLEDGMENT

BY USING OUR SITE OR SERVICES, YOU ACKNOWLEDGE THAT:

You have read and understood these Terms of Service
You agree to be bound by these Terms
You are authorized to accept these Terms on behalf of your organization (if applicable)
You understand that these Terms may be modified from time to time

LEGAL DISCLAIMER

These Terms of Service were prepared to establish a clear contractual relationship between Bridge The Gap Enterprises LLC and its customers. However, it is strongly recommended that you have this document reviewed by a qualified attorney licensed in North Carolina to ensure it meets all legal requirements and adequately protects your business interests.

This document does not constitute legal advice.

Last Reviewed: November 5, 2025