Privacy Policy

Bridge The Gap Vending Services

Effective Date: November 5, 2025
Last Updated: November 5, 2025

1. INTRODUCTION

Bridge The Gap Enterprises LLC ("we," "us," "our," or "Bridge The Gap") operates the website bridgethegapvending.com (the "Site") and provides vending machine services. We are committed to protecting your privacy and handling your personal information with care and respect.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Site or use our services.

2. INFORMATION WE COLLECT

2.1 Information You Provide to Us

We collect information that you voluntarily provide to us when you:

Fill out our quote request form
Contact us via email or phone
Sign up for our newsletter
Enter into a service agreement with us

The information we collect may include:

Business Information: Business name, business type, number of employees
Contact Information: Your name, email address, phone number
Location Information: Street address, city, state, ZIP code
Service Preferences: Number of machines requested, machine types, product preferences, installation timeline, budget expectations, monthly sales estimates
Additional Details: Available space descriptions, current vending situation, how you heard about us, special requirements or questions

2.2 Information Automatically Collected

When you visit our Site, we may automatically collect certain information about your device and browsing actions, including:

Log Data: IP address, browser type, operating system, referring URLs, pages viewed, date/time stamps
Device Information: Device type, unique device identifiers
Location Data: General geographic location based on IP address
Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies (see Section 4 below)

2.3 Analytics Information

We use Google Analytics and may use Facebook Pixel to collect information about how visitors use our Site. These services may collect:

Pages visited and time spent on pages
How you arrived at our Site
What actions you take on our Site
General demographic information

3. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

3.1 To Provide Services

Process and respond to your quote requests
Communicate with you about our vending services
Schedule consultations and installations
Provide customer support
Fulfill service agreements and contracts

3.2 To Improve Our Business

Analyze how visitors use our Site to improve user experience
Understand customer needs and preferences
Develop new products and services
Conduct market research and analytics

3.3 Marketing and Communications

Send you newsletters and marketing communications (only if you opt in)
Provide information about our services, promotions, and updates
Respond to your inquiries and requests

3.4 Legal and Security Purposes

Comply with legal obligations and regulations
Protect against fraudulent, unauthorized, or illegal activity
Enforce our Terms of Service and other agreements
Protect the rights, property, and safety of Bridge The Gap, our customers, and others

4. COOKIES AND TRACKING TECHNOLOGIES

4.1 What Are Cookies?

Cookies are small text files placed on your device when you visit our Site. They help us recognize your device and remember information about your visit.

4.2 Types of Cookies We Use

Essential Cookies: Necessary for the Site to function properly Analytics Cookies: Help us understand how visitors use our Site (Google Analytics) Marketing Cookies: May be used to track your activity for advertising purposes (Facebook Pixel, if implemented)

4.3 Your Cookie Choices

Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. However, this may prevent you from taking full advantage of our Site.

To learn more about cookies and how to manage them, visit: www.allaboutcookies.org

Google Analytics Opt-Out: You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on: tools.google.com/dlpage/gaoptout

5. HOW WE SHARE YOUR INFORMATION

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

5.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

Email marketing platforms (if we implement email marketing services)
Customer relationship management (CRM) systems
Analytics providers (Google Analytics)
Website hosting and maintenance providers
Payment processors

These service providers are contractually obligated to use your information only to provide services to us and are required to protect your information.

5.2 Business Transfers

If Bridge The Gap is involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

Valid legal process (subpoenas, court orders, search warrants)
Government or regulatory requests
Legal claims or disputes
Situations involving potential threats to the safety of any person

5.4 With Your Consent

We may share your information with third parties when we have your explicit consent to do so.

6. DATA SECURITY

We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction.

Security measures include:

Encryption of data in transit using SSL/TLS
Secure data storage practices
Limited access to personal information by authorized personnel only
Regular security assessments and updates

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

7. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods:

Quote requests: Retained for up to 2 years to allow for follow-up and service opportunities
Active customers: Information retained for the duration of the service relationship plus 7 years for legal and accounting purposes
Newsletter subscribers: Retained until you unsubscribe
Analytics data: Retained according to Google Analytics default settings (typically 26 months)

When information is no longer needed, we will securely delete or anonymize it.

8. YOUR PRIVACY RIGHTS

Depending on your location, you may have certain rights regarding your personal information:

8.1 Access and Correction

You have the right to access and update your personal information. Contact us at admin@bridgethegapbtg.org to request access or corrections.

8.2 Deletion

You may request that we delete your personal information, subject to certain exceptions (e.g., legal obligations, ongoing disputes).

8.3 Opt-Out of Marketing

You may opt out of receiving marketing communications from us by:

Clicking the "unsubscribe" link in any marketing email
Contacting us at admin@bridgethegapbtg.org
Indicating your preference in our communications

Note: Even if you opt out of marketing emails, we may still send you non-promotional communications related to our services.

8.4 Do Not Track

Our Site does not currently respond to "Do Not Track" signals from web browsers.

9. CHILDREN'S PRIVACY

Our Site and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will promptly delete that information. If you believe we have collected information from a child under 13, please contact us immediately.

10. THIRD-PARTY LINKS

Our Site may contain links to third-party websites or services that are not owned or controlled by Bridge The Gap. We are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:

The right to know what personal information we collect, use, and disclose
The right to request deletion of your personal information
The right to opt out of the sale of personal information (Note: We do not sell personal information)
The right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at admin@bridgethegapbtg.org.

12. INTERNATIONAL USERS

Our Site is operated in the United States and our services are primarily offered within North Carolina and Virginia. If you are accessing our Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated.

By using our Site or services, you consent to the transfer of your information to the United States and acknowledge that the data protection laws in the United States may differ from those in your country.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

Posting the updated Privacy Policy on this page
Updating the "Last Updated" date at the top of this policy
Sending you an email notification (for significant changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Bridge The Gap Enterprises LLC
P.O. Box 99657
Raleigh, NC 27624

Email: admin@bridgethegapbtg.org

Website: btgvending.org

We will respond to your inquiry within 30 days.

15. CONSENT

By using our Site or services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

LEGAL DISCLAIMER

This Privacy Policy was prepared to comply with applicable privacy laws and regulations. However, it is recommended that you have this document reviewed by a qualified attorney to ensure it meets all legal requirements for your specific situation and jurisdiction.

Last Reviewed: November 5, 2025